Problem solving
WorkCentre 5019/5021
User Guide
11-14
Copies have
missing parts in
them.
The paper is damp. Damp paper creates missing parts or unclear
copies. Replace it with paper from an
unopened pack.
The paper in the tray is
creased or wrinkled.
Remove any problematic sheets, or replace
the paper with paper from an unopened
pack.
The document has been cut-
and-pasted, or is creased.
Cut-and-pasted or creased parts of the
document might not be making proper
contact with the document glass. Place a
stack of white paper on top of the document
to bring it into proper contact with the
document glass.
The document size is not
correct.
Check the document size set correctly.
Refer to Original size on page 5-13.
The paper size is not correct. Check the paper size set correctly.
Refer to Setting the paper size on page 4-13.
Striped patterns
appear in copies.
The document's
enlargement factor is too
large.
When making enlarged copies, some
enlargement factors can create striped
patterns. Adjust the copy enlargement
factor.
Refer to Reduce/enlarge on page 5-12.
Copies are out of
position or
crooked.
You have not placed the
document correctly.
Place the document correctly.
Refer to Placing the document on page 5-1.
The document feeder's
document guides are
misaligned.
Place the document correctly, moving the
document guides into contact with the
edges of the document.
You have not mounted the
tray securely.
Mount the tray by inserting it securely all the
way into the machine.
The paper guides of the
Bypass tray are misaligned.
Place the document correctly, moving the
document guides into contact with the
edges of the document.
The document size is not
correct.
Check the document size set correctly.
Refer to Original size on page 5-13.
The paper size is not correct. Check the paper size set correctly.
Refer to Setting the paper size on page 4-13.
Symptom Possible cause Remedy
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