Chapter 36 Troubleshooting
VMG1312-B Series User’s Guide
291
5 Reset t he device t o its factory default s, and t ry t o access the Device with t he default I P address.
See
Section 1.6 on page 21.
6 I f t he problem continues, contact the network adm inist rator or vendor, or try one of the advanced
suggest ions.
Advanced Suggest ions
• Make sure you have logged out of any earlier m anagem ent sessions using the sam e user account
even if they were t hrough a different int erface or using a different browser.
• Try to access t he Device using anot her service, such as Telnet . I f you can access the Device,
check the rem ot e m anagem ent set tings and firewall rules to find out why the Device does not
respond t o HTTP.
I can see the Login screen, but I cannot log in to t he Device.
1 Make sure you have entered the password correct ly. The default adm in password is 1 2 3 4 . The field
is case-sensitive, so m ake sure [ Caps Lock] is not on.
2 You cannot log in to the web configurat or w hile som eone is using Telnet to access the Device. Log
out of the Device in the ot her session, or ask t he person who is logged in to log out.
3 Turn t he Device off and on.
4 I f t his does not work, you have t o reset the device t o it s fact ory defaults. See
Section 36.1 on page
289
.
I cannot Telnet to the Device.
See the troubleshooting suggestions for I cannot see or access the Login screen in the web
configurat or. I gnore the suggest ions about your browser.
I cannot use FTP t o upload / download t he configuration file. / I cannot use FTP to upload
new firm ware.
See the troubleshooting suggestions for I cannot see or access the Login screen in the web
configurat or. I gnore the suggest ions about your browser.
To Next Page
Loading...
