PCS100 AVC-20 User Manual 117
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16 SERVICE AND TECHNICAL SUPPORT
ABB Power Conditioning provide global service and support of
installation and commissioning of PCS100 products
16.1 Comprehensive global services portfolio
ABB services span the entire product ownership life cycle:
• Pre-purchase engineering
• Installation and commissioning
• Technical support
• Training
• Preventive and corrective maintenance and maintenance spare parts kits
• Retrofit and refurbishment
• Globally available, supported by regional service hubs and operating in more than 100 countries
• Spare part availability and stocking
• On-site repairs
• 24 x 365 local support line
16.2 Custom tailored service contracts
• 24 x 365 local support line
• ABB services can be packaged into a custom service contract
• Tailored to the specific needs of each customer
• Contracts can be made at any stage of ABB product ownership
Service contracts provide customers with improved cost controls, increased operational efficiency, lower capital
expenditures, and extend ABB product lifetime.
16.3 Life cycle management
ABB’s life cycle management model maximizes the value of the equipment and maintenance investment by
maintaining high availability, eliminating unplanned repair costs, and extending the lifetime of the system. Life
cycle management includes:
• Spare parts and expertise throughout the life cycle
• Efficient product support and maintenance for improved reliability
• Functionality upgrades to the initial product
16.4 Training
• Product training includes installation, commissioning, and maintenance
• Training either at ABB Universities or at a customer site
• Training can be included in an ABB services contract
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