5 Appendices
5.1 Appendix 1 – Forgotten Level 3 Password
Should the Level-3 password be forgotten, contact Customer Support to obtain a temporary permit number to
regain access to the panel programming functions.
Customer Support will require a decryption key displayed by the panel. To obtain this number, attempt to gain
access to the Level-3 Programming Functions by pressing button “1” when prompted for the password. As soon
as the “Password Invalid” message is shown, press the “0” button and the display will show a decryption key.
Make a note of the first part of this number.
For example:
Please Enter Your Password
214728378
Customer Support will provide a temporary permit number that you can enter when prompted for the Level-3
password. As soon as access has been regained to the Level-3 Programming Functions, select the Passwords
Menu Option and check / change the Level-3 password. (Refer to Section 3.3.14 for further information).
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