EasyManua.ls Logo

Advantech FWA-3260 - Getting Help: Technical Support and Assistance

Advantech FWA-3260
105 pages
Print Icon
To Next Page IconTo Next Page
To Next Page IconTo Next Page
To Previous Page IconTo Previous Page
To Previous Page IconTo Previous Page
Loading...
FWA-3260 User Manual v02_20160302.docx Copyright 2014 Advantech Co. Ltd. All rights reserved. Page 25
PXE boot requires a DHCP server and a TFTP server in the network to complete. DHCP Server
and TFTP server are commonly run on the same machine and collectively referred to as
“boot server”. Setting up such a boot server implies a couple of steps. How-to guides for
setting up Linux as PXE boot server are available on the internet, e.g. https://www.debian-
administration.org/article/478/Setting_up_a_server_for_PXE_network_booting.
Please note that it is recommended to setup a separate network / subnet for network
booting as the DHCP required for PXE booting may conflict with existing DHCP servers in
your network.
The PXE client in the FWA-3260 sends the system’s GUID as part of the DHCP Request. Some
boot servers have mechanisms to automatically configure the target OS image based on the
client system’s GUID. Using this mechanism allows to use the same boot server for network
booting of different devices / appliances.
1.4 Getting Help: Technical Support and Assistance
In case the unit you received is a sample for evaluation, please contact your Advantech
representative. For production units, please follow the process below:
1. Visit the Advantech web site at www.advantech.com/support to find the latest
information about the FWA-3260 and related products.
2. Contact your distributor, sales representative, or Advantech’s customer service center
for technical support if you need additional assistance. Worldwide contact information
can be found on www.advantech.com.
-
3. Please have the following information ready before you call / be sure to include this
information in your email:
Product name and serial number
Description of your peripheral attachments
Description of firmware and software versions installed on the product
A complete description of the problem
The exact wording of any error messages
4. In case the unit needs to be send back for repair, please refer to appendix E for
instructions.

Table of Contents

Related product manuals