Alere DDS 2 - Page 36

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Alere™ DDS
®
2 Mobile Analyser User Guide | 13. Technical Support, Codes and Troubleshooting
Codes and Troubleshooting
Code Description Possible Causes Solutions
2.7.X.X
Barcode
not valid.
The barcode data cannot be
interpreted into valid test cartridge
information. The barcode may have
been tampered with or a newer
barcode version has been introduced.
Please contact Product Support
for assistance.
3.1.X.X
and
3.2.X.X
Issue
detected with
hardware.
Analyser hardware issue.
Unable to complete test process. Please
contact Product Support for assistance.
3.3.X.X
Analyser
calibration
required.
The analyser appears not to be
calibrated or has lost its calibration
settings.
Tests cannot be completed until the
analyser is calibrated. Contact Product
Support for assistance.
3.4.X.X
and
3.5.X.X
Test result
inconclusive.
Issue detected during the test
analysis, analyser unable to interpret
the result.
Restart analyser and start test process again
if applicable.
3.6.X.X
Start-up
checks have
failed.
The analyser has detected a fault
during the initial checks and will not
be able to complete a test.
Unable to complete test process.
Contact Product Support for assistance.
3.7.X.X
Analyser has
shut down
unexpectedly.
The analyser has either been reset
by the operator, the battery has run
out or the analyser was unable to
complete the test analysis.
Press Exit to continue. Contact Product
Support for assistance if the problem persists.
4.1.X.X
Do not
remove
cartridge
during the
test.
Test cartridge was removed during
the test process.
Initiate a new test, making sure that the test
cartridge is not removed until the test result
is displayed.
4.2.X.X
SD card not
detected.
SD card is not present within
the analyser.
Insert a valid SD card into the analyser.
4.3.X.X
The selected
file is not
valid.
Incorrect file has been selected
while trying to install a new test
cartridge file.
The file selected is not a valid test cartridge
file. Make sure a valid test cartridge file
is selected to be updated. See section 11.2
Updating Alere DDS2 Mobile Analyser types.
4.4.X.X
The selected
file is not
valid.
Incorrect file has been selected
while trying to install a new software
(firmware) version.
The file selected is not a valid software
(firmware) file. Make sure a valid firmware file
is selected to be updated. See section 11.1
Updating Firmware.
4.5.X.X
Incorrect
QC cartridge
inserted.
Incorrect QC test cartridge has
been inserted.
During QC testing, the second test cartridge
inserted was incorrect. Make sure the PQC
and NQC test cartridges have been used, not
drug test cartridges. Ensure the same test
cartridge has not been inserted twice.