Alere DDS 2 - Page 37

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Alere™ DDS
®
2 Mobile Analyser User Guide | 13. Technical Support, Codes and Troubleshooting
Codes and Troubleshooting
Code Description Possible Causes Solutions
4.6.X.X
to
4.9.X.X
Cartridge
appears to
be used.
The analyser detected the inserted
test cartridge as being used.
Ensure the correct testing process has been
followed. Dispose of used test cartridge, start
a new test making sure that the inserted test
cartridge is new and not used.
4.7.X.X
Temperature
is outside the
acceptable
range.
The analyser detected that
the ambient and test cartridge
temperature are out of the accepted
operating range for testing.
Ensure that the test cartridge and analyser are
within the 5°C to 35°C, and start test again
with a new test cartridge.
4.8.X.X
Could not
install
cartridge file.
An issue occurred whilst storing the
test cartridge definition file.
Try to install the test cartridge file again.
4.11.X.X
Cartridge
inserted
unexpectedly.
Test cartridge was inserted whilst
analyser was in a menu screen.
Ensure the correct testing process has been
followed. Remove the test cartridge, return to
the Waiting for Cartridge Insertion screen and
re-insert the test cartridge.
4.12.X.X
Cartridge not
compatible.
An old test cartridge version has
been used.
Unable to complete the test process.
Contact Product Support for assistance.
4.13.X.X
Battery
too low to
complete
operation.
Low battery could interrupt the
export of data and corrupt the file
system on the SD card.
Recharge the analyser or connect to the
mains prior to starting the export of data.
4.14.X.X
Low space on
SD card.
Insufficient space on the SD card to
allow the export of data.
Free space on the SD card being used
before proceeding.
4.15.X.X
Cannot write
file to SD
card.
SD card has been removed or the
card could be faulty.
Restart analyser and reinsert the SD card.
4.16.X.X
Cartridge
analysis
disrupted
Analyser was tilted beyond the
acceptable range.
Retry using a new test cartridge, keeping the
analyser level.
5.1.X.X
and
5.2.X.X
Cartridge type
has not been
recognised.
The barcode of the inserted
test cartridge indicates a test
cartridge type or version that is not
recognised by the analyser.
Contact Product Support for the appropriate
test cartridge definition file.
5.3.X.X
This cartridge
has expired.
The inserted test cartridge
has expired.
Dispose of the used test cartridge. Start a
new test with a new test cartridge, checking
the date on the wrapper to make sure that it
has not expired.
6.1.X.X
to
6.4.X.X
Start-up
checks have
failed.
The analyser has detected a fault
during the start-up checks.
Ensure the test cartridge is fully removed and
press Restart to try again. If issue persists
contact Product Support.
6.5.X.X
Start-up
checks have
failed.
The analyser has detected a fault
during the start-up checks but the
operator has continued and initiated a
test by inserting a test cartridge.
Ensure the test cartridge is removed and
press Restart to try again. If issue persists
contact Product Support.