315Alvium USB Cameras User Guide V4.6.1
Performance and troubleshooting
Unexpected events
How do I get the camera back to normal operation?
1.
Check if the camera is active.
If: The camera is shut down after changing feature settings.
Then: Restart the camera with previous feature settings used before the
changes. Read how to Reduce the power consumption on page 313.
2.
Check if an error is shown by the camera Status LED.
If: The status LED signals four short flashes followed by another sequence.
Then: Restart the camera.
If: If the status LED again signals four flashes.
Then: Please contact support at www.alliedvision.com/en/about-us/
contact-us/technical-support-repair-/-rma.
3.
Check if power cables, such as cables with a high current in the environmental
setup, harmfully interfere with camera cables.
If: Any camera cable crosses or goes parallel with a power cable.
Then: Separate camera cables from power cables.
4.
Make sure the camera is intact.
For this, exclude issues of the cable or the connected computer:
1. Connect the camera with a different cable to a different computer.
If: The camera works properly.
Then: The camera is intact, but your previous computer or cable has a defect.
Continue with 2.
If: The camera does not work properly.
Then: Most likely, the camera has a defect. Please contact Allied Vision support.
2. Connect the camera with the previous cable to the different computer.
If: The camera works properly.
Then: Replace the cable.
3. Connect the camera with the replaced cable to the previous computer.
If: The camera does not work properly.
Then: Check the computer to fix the issue.
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