12
7. FRAUD MINIMISATION
Before commencing any transactions, please take time to read through the Fraud
Minimisation, Data Security and Chargeback guide at ANZ.com for further detailed fraud
information to assist you in protecting your business.
7.1 CARD PRESENT CARD CHECKLIST
How to Safeguard Against Fraud:
• Do not let anyone service or remove your terminal without viewing proper
identication
• Do not allow equipment to be used by unauthorised persons
• Keep Merchant Cards secure from unauthorised use
• Do not divulge cardholder information (e.g. card names or numbers)
• Retain the card until you have completed the security checks and obtained
Authorisation for the transaction
• Do not locate your terminal under a security camera or any other CCTV device.
Be alert for customers acting suspicious or who
• Appear nervous, overly talkative or in a hurry
• Arrive on closing time
• Try to rush you or distract you
• Carry the card loose or by itself
• Have no means of identication
• Make numerous purchases under your Authorised Floor Limit
• Make purchases without regard to size, quality or price of goods
• Ask to split transactions into smaller amounts
• Ask for transactions to be manually entered
• Sign the Voucher or transaction Voucher slowly or unnaturally.
What to do if you are suspicious of a transaction
• Ask for photographic identication (e.g. Driver’s Licence or passport) and ensure
that the details match the cardholder’s name. Record the details on your copy of the
transactio0 Voucher
Remember:
• Don’t risk it: If you remain suspicious about the transactions, refund the credit
transaction and ask your customer for a direct deposit or some other form of payment
(particularly for large value sales)
Please report all fraudulent activities to the Police immediately.
To Next Page
Loading...
