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13.3 PRE-AUTHORISATION CANCEL
A Pre-Authorisation reduces the available funds on a cardholder’s credit card account.
If a customer does not proceed with a sale after Authorisation has been obtained, you
should cancel the Pre-Authorisation as soon as possible.
Perform card security checks
Note: Please refer to section 7 Fraud Minimisation for further information on card
security checks.
1
Press the MENU key to access ANZ POS Move terminal menu.
2
Select TRANSACTION
3
Select PRE-AUTH
4
Select PRE-AUTH CANCEL
5
Key in the Approval Code and Press ENTER (The approval code can be
obtained from the original Pre-Auth Merchant copy)
6
Terminal displays the last 4 digits of the card and prompts to confirm the
pre-auth transaction cancellation
7
Press ENTER to confirm cancellation of the pre-auth transaction
8
Terminal status is displayed.
The terminal will display an ‘APPROVED’ OR ‘DECLINED’ message. If the
transaction has been rejected, please notify the customer.
9
Transaction is approved and merchant receipt is printed
10
Press ENTER to print the customer copy or CLEAR to return to the
start screen.
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