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CONTENTS
1. Welcome 4
1.1 Merchant Agreement 4
1.2 Important Contact Details 4
1.3 Authorisation 5
1.4 Floor Limits 5
1.5 Change of Business Details 7
2. Cards You Can Accept 8
3. Passwords 9
3.1 Forgotten Password 9
4. Merchant Cards 10
5. Equipment Maintenance 10
6. Stationery 11
7. Fraud Minimisation 12
7.1 Card Present Card Checklist 12
7.2 Fraud Minimisation for Credit Cards 13
7.3 Fraud Minimisation for Debit Cards 15
7.4 Cards Left at Premises 15
8. Handling Cardholder information securely & PCI DSS 16
8.1 PCI DSS – Payment Card Industry Data Security Standard 16
1) Annual PCI DSS Assessment 17
2) Quarterly Network Vulnerability Scans 17
9. Errors and Disputes 19
9.1 Typical Causes of Return and Corrections 19
9.2 Chargebacks 19
10. ANZ POS Move Terminal 21
10.1 ANZ POS Move Terminal menu structure 21
10.2 Terminal Features 22
ANZ POS Move Terminal 22
10.3 ANZ POS Move Basic Functions 23
10.4 Terminal Keypad 23
10.5 Card Reader 24
10.6 How to Load Printer Paper 24
10.7 Battery 25
10.8 How the battery can be charged 25
10.8.1 Using the base 25
10.8.2 Using the MicroUSB charger 25
10.8.3 Using the terminal power supply (the terminal is o the base) 25
10.8.4 Power jack directly to the terminal 25
10.9 SIM Card 25
10.10 Safety 26
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