ANZ POS MOVE - Terminal Passwords and Security; Forgotten Password Procedure

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3. PASSWORDS
To restrict access to certain PINpad functions and processing of transactions, a default
merchant password has been set on the terminal. Access to the below functions cannot
proceed until a valid password is entered when prompted by the ANZ POS Move
terminal. Please note passwords only apply to ANZ POS Move standalone terminals.
• Refund
• MOTO
• Hand Key (Manual)
Each terminal you have will have a password and it is your responsibility to keep your
password secure, and share with authorised sta only. Unauthorised access to this
password can result in unauthorised refund and MOTO/Hand key transactions via your
merchant facility resulting in nancial loss to your business.
To protect against fraud and prevent any unauthorised use;
• For each terminal, change your merchant password periodically, ideally at least every
six months and/or after an authorised sta member has left your business.
• Ensure only you and your authorised employees have access to your ANZ POS Move
terminals and passwords.
• When processing transactions that require passwords, ensure there are no customers
observing while you are entering your password.
• Protect all passwords against unauthorised use.
• Never save your password in an easily accessible location.
ANZ will use your contact details for all the ongoing password related communications.
To ensure you receive all the necessary communications, it is your responsibility to
contact ANZ to keep these details up to date for each of your site.
3.1 FORGOTTEN PASSWORD
If you have forgotten your Password, please contact ANZ Merchant Services on
1800 039 025 between the hours of 6am – 11pm, 7 days a week, to request a
password reset.
Note: ANZ will validate the caller by performing certain checks as advised as part of your
on boarding. Should you require a sta member to request a password reset on your
behalf, please ensure they have been provided with the relevant information.