ANZ POS MOVE - Pre-Authorisation Transactions

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13. PRE-AUTHORISATION
A merchant who operates a Hotel, Car Rental or Cruise Line business can process a Pre-
Authorisation Transaction. Access to Pre-Authorisation menu screens (PRE AUTH) will be
available to approved merchants within these specic industry groups.
Pre-Authorisation authorises a transaction that will be completed at a later time. These
transactions can only be performed on Visa® and MasterCard branded card accounts.
Some examples are listed below to assist in estimating your Pre-Authorisation amount:
Example 1: A hotel may estimate transaction amounts based on:
• Cardholder’s intended length of stay at check-in time
• Room rate
• Applicable tax
• Service charge rates
• Other allowable charges e.g. mini-bar and telephone calls.
Example 2: A Car Rental Company may estimate transaction amounts based on:
• Cardholder’s intended car rental period
• Rental rate
• Applicable tax
• Mileage rates
• Other allowable charges e.g. petrol and extra mileage.
It is important to estimate Pre-Authorisation amounts accurately as cardholder funds are
placed on hold. The completion amount should be within 15% of the Pre-Authorisation
amount. If the completion amount varies by greater than 15%, the terminal will display
an ‘AMOUNT NOT MATCHED’ screen. In this instance, process a completion transaction to
the value of the Pre-Authorisation, then complete another purchase transaction for the
dierence. Please note that Visa® Card schemes require the completion amount of a car
rental transaction must be within 15% of the Pre-Authorisation amount or US$75.00.
The Card Issuer determines the number of days the cardholder‘s funds remain on hold.
As a guide, the funds may be held between 4 and 10 days for Australian banks but may
be longer for overseas banks. If the terminal goes oine during Pre-Authorisation, you
will receive a declined error message as Pre-Authorisation is not processed when the
terminal is oine. Please contact the appropriate Authorisation Centre (please refer
to section 1.2) for a manual authorisation and complete the transaction using Manual
Processing. An Authorisation number must be recorded.