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11.5 PROCESSING A CASH-OUT ONLY TRANSACTION
Customers may request cash-out (with or without making a purchase) by debiting their
Cheque or Savings account. Cash-out is only available if this transaction type has been
enabled on the terminal, otherwise the option will not appear on the display. To request
this option, you must call ANZ Merchant Services. If cash-out is enabled on the terminal,
the cash-out transaction can only be processed when the terminal is online and an
approved authorisation has been received from the issuing bank for this transaction.
Please note that cash-out is not available for contactless or UnionPay transactions.
Perform card security checks, please refer to section 7 Fraud minimisation for
further information.
1
Press the MENU key to access ANZ POS Move terminal menu.
2
Select TRANSACTION
3
Select CASH OUT
4
Key in the cash-out amount and press ENTER.
5
Insert or Swipe the cardholder’s card. Chip Cards are to be inserted and
left in the Chip Card Reader. Magnetic Stripe Cards are to be swiped
through the Magnetic Stripe Card Reader.
Note: Cash out is not supported on contactless card processing.
6
Select the account by pressing the number keys to select CHQ or SAV
7
Have the cardholder enter their PIN then press ENTER.
8
Terminal status is displayed.
The terminal will display an ‘APPROVED’ OR ‘DECLINED’ message. If the
transaction has been rejected, please notify the customer, advise them to
contact their Card Issuer and seek an alternative form of payment.
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