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14. HAND KEY (MANUAL ENTRY)
PROCESSING
If the terminal cannot read a card when it is swiped or inserted, please advise the
cardholder to contact their Card Issuer and seek an alternative form of payment. If
decide you want to hand key a transaction if the terminal cannot read a card when it is
swiped or inserted, please be aware of the following before you manually key credit card
details using the terminal.
Note: It is recommended that you DO NOT hand key a card if the customer’s card does
not swipe through your terminal. The risk of hand keying rests with the Merchant.
Performing card security checks can minimise any potential nancial loss, please refer to
section 7 Fraud minimisation for further information on the card security checks.
You cannot hand key UnionPay or debit cards for sales transactions. When you hand key
credit card details, you are also required to seek a form of photographic identication
e.g. a current Driver’s Licence and record the details including licence number and
expiry date. Make an imprint of the credit or debit card using your Imprinter and
record these details on the back of your copy of the Sales Voucher. Please note that this
may not protect you from chargebacks if the transaction is disputed by cardholder or
cardholder’s issuing bank– you may still be held liable which results in a debit to your
merchant account for the amount of the relevant “disputed” transaction.
Please contact ANZ Merchant Services on 1800 039 025 before you hand key credit card
details for Mail/Telephone Order Processing. You may only hand key credit card details
for Mail/Telephone Order if authorised by ANZ.
14.1 PROCESSING A HAND KEY TRANSACTION WITH A
CARDHOLDER PRESENT
Perform card security checks, please refer to section 7 Fraud minimisation for
further information.
1
Key in the purchase amount and press ENTER.
2
Verify the amount is correct and accept by pressing ENTER.
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