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15. MAIL ORDER TELEPHONE ORDER (MOTO)
For merchants authorised by ANZ to process Mail and Telephone Order the terminal will
request that you identify the ‘source’ and the ‘nature’ of the transaction.
Note: You are liable for any disputed transactions. The cardholder may dispute
transactions for any reason. To minimise disputes, you should keep the following records
of each mail or telephone order
• Cardholder’s name (as it appears on the card)
• Cardholder’s address (not a PO Box)
• Cardholder’s signature (if mail order)
• Type of card (MasterCard®, Visa® and UnionPay)
• Card number (First 6 and last 4 digits only, e.g. 1234 56XX XXXX 7890)
• Card valid from/to dates
• Authorised dollar amount(s) to be debited
• Contact telephone number
• Details of the goods or services required
• Transaction date.
When the transaction has been processed, promptly dispatch the goods.
Note: You must retain information about a transaction whether processed manually or
electronically for a period of 30 months from the date of the transaction or such other
period required by Law or notied by ANZ.
15.1 PROCESSING A MAIL/TELEPHONE ORDER TRANSACTION
(SCHEME CARDS ONLY)
Perform card security checks, please refer to section 7 Fraud minimisation for
further information on the card security checks.
1
Press the MENU key to access ANZ POS Move terminal menu.
2
Select TRANSACTION
3
Select MOTO
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