ANZ POS MOVE - Transaction Authorisation and Floor Limits; Understanding Transaction Authorisation; Defining Floor Limits

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1.3 AUTHORISATION
Your terminal is designed to automatically seek authorisation from the cardholder’s Card
Issuer while processing an electronic transaction. Authorisation conrms that the card
number is a valid card number and that there are sucient funds in the account. Despite
a transaction being ‘authorised’, the merchant bears the risk that the customer is not the
true cardholder. Authorisation does not amount to verication that the transaction is
genuine nor does it authenticate the customer.
• Authorisation of the transaction does not mean that the true cardholder has
authorised the transaction
• Authorisation does not protect the merchant from chargebacks
• The bank, ANZ cannot guarantee that a transaction has been conducted by the
true cardholder.
Authorisation Declined
Where an Authorisation is declined, please seek an alternative method of payment. If
the customer cannot pay, the goods should be reclaimed. For goods that cannot be
reclaimed (e.g. food items, petrol etc), request photographic identication such as a
Driver’s Licence or take a description of the person and arrange with the customer to
provide an alternative method of payment. If unsuccessful, report the incident to the
Police.
1.4 FLOOR LIMITS
A Floor Limit is a dollar amount set for a particular type of card transaction processed via
your merchant facility. Please note, Floor Limits relate to all transactions. Your Letter of
Oer outlines all Authorised Floor Limits that are specic to your business. Some of these
limits are specic to your business or industry, please insert these Authorised Floor Limits
in the appropriate spaces provided.
Authorised Floor Limits
Credit Card Floor Limits (including Visa® and MasterCard® Debit transactions)
Manual (Imprinter):
Internet:
Mail Order & Telephone Order:
All Other Electronic transactions: