ANZ POS MOVE - Refunds Processing; Step-by-Step Refund Transaction

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9
Transaction is approved and merchant receipt is printed.
10
Press ENTER to print the customer copy or CLEAR to return to the start
screen. Hand the customer their copy of the transaction Record and
their card.
12. REFUNDS
Refunds are easy to process if a customer returns goods purchased from you. For any
goods purchased with a Card that are accepted for return, or for any services that are
terminated or cancelled, or where any price adjustment is made, you must not make
either any Cash-based refund to the Cardholder or make a refund to another card
number. If you do so, you may be liable for a Chargeback claim of the original sales
transaction should a cardholder dispute it which could result in a debit to your merchant
account for the amount of the relevant disputed transaction.
Card schemes require a refund to only be processed on the same card number that
was used in the original sales transaction, please check the card number from the
original receipt before processing the refund transaction. Refund is only available if this
transaction type has been enabled on the terminal, otherwise the option will not appear
on the display. If Refund is not enabled on the terminal, please contact ANZ Merchant
Services on 1800 039 025 for assistance.
12.1 PROCESSING A REFUND TRANSACTION
Perform card security checks, please refer to section 7 Fraud minimisation for
further information.
1
Press the MENU key to access ANZ POS Move terminal menu.
2
Select TRANSACTION
3
Select REFUND