33
4
Key in the refund amount and press ENTER.
5
PINpad prompts to enter the Merchant password.
Enter the Password and press ENTER
6
Insert, Swipe or Tap the cardholder’s card. Chip Cards are to be inserted
and left in the Chip Card Reader. Magnetic Stripe Cards are to be swiped
through the Magnetic Stripe Card Reader. When a card is swiped or
inserted, the PINpad prompts the card holder to select Account Type
7
Select the account by pressing the number keys to select CHQ, SAV or CR
Note: Only some cards will allow the terminal to bypass PIN. If only PIN is
accepted, then the terminal will beep and this screen will remain until a
PIN is entered.
8
Key in the PIN number or press ENTER for Signature
9
Terminal status is displayed.
The terminal will display an ‘APPROVED’ OR ‘DECLINED’ message. If the
transaction has been rejected, please notify the customer, advise them
to contact their Card Issuer and hand the customer their copy of the
transaction record.
10
Transaction is approved and merchant receipt is printed
11
If signature is required this is prompted. Terminal prints a signature record.
Have the customer sign this and compare it to the signature on the
reverse of the customer’s card.
12
If the signature matches, press YES on the terminal or press the ENTER
key. The terminal requests to print customer copy
13
Press ENTER to print the customer copy or CLEAR to return to the start
screen. Hand the customer their copy of the transaction Record and
their card.
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