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11.4 PROCESSING A SALE – INSERT (EMV) AND SWIPE WITH
PIN OR SIGNATURE
Perform card security checks, please refer to section 7 Fraud minimisation for
further information.
1
Key in the purchase amount and then press ENTER.
2
Key in the cash amount using the numeric keys if cash-out is required.
If not, just press ENTER.
3
Verify the amount is correct and accept by pressing ENTER.
4
Insert or Swipe cardholder’s card. Chip Cards are to be inserted and left in
the Chip Card Reader. Magnetic Stripe Cards are to be swiped through the
Magnetic Stripe Card Reader.
5
Select the account by pressing the number keys to select CHQ, SAV or CR
6
Key in the PIN number or press ENTER for Signature
Note: Only some cards will allow the terminal to bypass PIN. If only PIN is
accepted, then the terminal will beep and this screen will remain until a
PIN is entered.
7
Terminal status is displayed.
The terminal will display an ‘APPROVED’ OR ‘DECLINED’ message. If the
transaction has been rejected, please notify the customer, advise them to
contact their Card Issuer and seek an alternative form of payment.
8
Transaction is approved and merchant receipt is printed.
9
If signature is required this is prompted. Terminal prints a signature record.
Have the customer sign this and compare it to the signature on the
reverse of the customer’s card.
10
If the signature matches, press YES.
The terminal requests to print customer copy
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