ANZ POS MOVE - Page 61

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Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Item No. 96820 06.2019 WX232300

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Default Chapter2
- Table of Contents2
1 Welcome4
- Merchant Agreement4
- Important Contact Details4
- Authorisation5
- Floor Limits5
- Change of Business Details7
2 Cards You Can Accept8
3 Passwords9
- Forgotten Password9
4 Merchant Cards10
5 Equipment Maintenance10
6 Stationery11
7 Fraud Minimisation12
- Card Present Card Checklist12
- Fraud Minimisation for Credit Cards13
- Fraud Minimisation for Debit Cards15
- Cards Left at Premises15
8 Handling Cardholder Information Securely & PCI DSS16
- PCI DSS - Payment Card Industry Data Security Standard16
  - Annual PCI DSS Assessment17
  - Quarterly Network Vulnerability Scans17
9 Errors and Disputes19
- Typical Causes of Return and Corrections19
- Chargebacks19
10 ANZ POS Move Terminal21
- ANZ POS Move Terminal Menu Structure21
- Terminal Features22
- ANZ POS Move Terminal22
- ANZ POS Move Basic Functions23
- Terminal Keypad23
- Card Reader24
- How to Load Printer Paper24
- Battery25
- How the Battery Can be Charged25
- SIM Card25
- Safety26
11 Processing a Sale27
- Processing Sale - Contactless Card, Smartphone or Wearable (Purchase Amount Less than $100)27
- Processing Sale - Contactless Card, Smartphone or Wearable (Purchase Amount more than $100)28
- Processing a Sale with Cash out29
- Processing a Sale - Insert (EMV) and Swipe with PIN or Signature30
- Processing a Cash-Out Only Transaction31
12 Refunds32
- Processing a Refund Transaction32
13 Pre-Authorisation34
- Processing a Pre-Authorisation35
- Pre-Authorisation Completion36
- Pre-Authorisation Cancel38
14 Hand Key (Manual Entry) Processing39
- Processing a Hand Key Transaction with Acardholder Present39
15 Mail Order Telephone Order (MOTO)41
- Processing a Mail/Telephone Order Transaction (Scheme Cards Only)41
16 Settlement43
- Initiate Manual Settlement43
17 Print Transactions44
- Print Last Transaction44
18 Print Report45
- Audit45
- Last Settlement46
- Totals by Summary Totals46
- Totals by Sub Total47
- Review Batch48
19 Change Merchant Password48
20 Communication Options49
- Switching to an Alternative Communication Option50
21 Configuring Communication Type50
- Set up the Terminal for Broadband Internet Via Ethernet Communication50
- Set up the Terminal for Broadband Internet Via Wi-Fi Communication51
- Pair the Terminal and Base for Bluetooth52
22 ANZ POS Move Terminal - Integrated53
- How to Install ANZ POS Move Terminal - Integrated53
23 Common Terminal Error Messages58
- Filing and Retention of Transaction Records and Vouchers60

ANZ POS MOVE - Page 61

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