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• Make sure the day/night announcements are
set up and recorded.
• Make sure that the DAY and NIGHT times that you
entered are appropriate. (See the DAY/NIGHT TIME
section on page 50 of this manual.)
The auto attendant
announcement is not
correct (1080 only).
• Make sure directory announcement is recorded
correctly to suit your company’s needs (see the
Directory announcement section on page 70).
• Make sure the caller is calling from a touch-tone
telephone. If the caller hears clicks rather than
tones, the commands will not be recognized.
• The auto attendant may not detect the callers'
commands when the announcement plays. Wait
until the announcement is over before entering the
code.
• There may be interference on the telephone line
callers are using. Press the dial pad keys firmly
when dialing.
The auto attendant does
not respond when callers
dial an extension (1080
only).
Troubleshooting
• Check the central (general) mailbox(es) for the
messages.
• Check Line Group setting (see page 43 for direc
-
tions).
Some messages for spe-
cific extensions were not
recorded.
• Make sure that the line group settings are correct
(see page 43 for directions).
Callers complain that their
calls get lost after they
dial an extension number.
My phone beeps for no
reason.
• If someone is trying to assign your phone’s
extension number to another phone, your phone
sounds a warning beep, and displays IS ALREADY
USED.
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