To
screen
a call
before
you
transfer
it:
Action
Result
Touch
Hold.
The call is put on hold.
Touch
Intercom
and dial the
The green Intercom light comes on
Intercom number.
and the call is made.
1.
2.
3.
Announce the call and ask if it
should be accepted.
If yes, hang up. Go back to the call
The call is transferred.
(touch the line button that is on
hold). Touch the
Auto Intercom
button (or touch
Transfer,
Intercom,
and then dial the
Intercom number and hang up.)
If not, touch the line button of the
person on hold. Advise him/her
that the call can’t be transferred.
Then hang up.
The call comes off hold.
NOW YOU TRY IT!
Transferring Calls
Ask two people who have time to practice to help you–an outside caller and
an internal person. Pay attention to the lights on your phone while you:
1. Ask the first person to call you. Then transfer the call directly to the second
person.
2. Repeat the call/transfer process but this time announce the call.
3. Repeat the call/transfer process but this time screen the call before it is
transferred.
If the line you’re transferring the call to is busy, the call will be returned to you.
If the call is disconnected during the transfer, review the procedures on pages
26-28. Then try again.
28
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