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⚫ Device Information — displays the registered product information, including the
serial number, registration date, expire date, and warranty period.
10.3 Data Logging
The Data Logging screen keeps records of all Feedback (submitted), No Feedback (not
submitted but saved) or History (up to the latest 20 test records) data loggings on the
diagnostic system. You can edit and send test records by using the Data Logging function.
Autel support personnel will receive and process submitted reports through the Support
platform.
➢ To make a reply in a Data Logging session
1. Tap Feedback to view a list of submitted data logs.
2. Select a specific item to view the latest update of the processing progress.
3. Tap on the input field at the bottom of the screen and enter your reply, or tap the
Audio button to record a voice message or the Camera button to take a
screenshot.
4. Tap Send to deliver your message to Autel support.
10.4 Training
The Training section provides quick links to Autel’s online video library. Select a video
channel by language to see all available online tutorial videos on topics such as product
usage techniques and vehicle diagnostics practice.
10.5 FAQ
The FAQ section provides comprehensive references for all questions frequently asked
and answered about the use of Autel’s online member account, and shopping and
payment procedures.
⚫ Account — displays questions and answers about the use of Autel’s online user
account.
⚫ Shopping — displays questions and answers about online product purchase
methods or procedures.
⚫ Payment — displays questions and answers about online product payment methods
or procedures.
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