1408/1416 Phone User Guide Page 86
15-601040 Issue 07i (06 November 2015)IP Office 9.0
Comments on this document? infodev@avaya.com
12. Voicemail
If your telephone system includes a voicemail server, pressing the MESSAGES button accesses voicemail. Your
system administrator can configure whether the access uses either spoken prompts from the voicemail server or visual
menus on the phone called 'visual voice'. This guide assumes the default operation of using the visual voice menus.
Using visual voice, you can access the following functions:
· Checking Messages
· Record and Send a Message
· Change Your Mailbox Greeting
· Change Your Mailbox Name
· Select a Voicemail Email Mode
· Change Your Voicemail Code
· Turn Use of Voicemail On/Off
· Transfer to Voicemail
· Send a Call to Voicemail
Other Functions
This guide covers just the visual voice functions that you can use from the phone's menus. For the full range of mailbox
controls that you may be able to use, contact your system administrator for the IP Office mailbox user guide appropriate
to the type of voicemail server and mailbox mode that your system uses.
Default Short Codes
Short codes are numbers that you can dial to enable and disable various features. The following are default short codes
that may be available. However, your system administrator can remove and change the short codes available to you or
all users.
· Check Messages: *17
Access mailboxes to check for messages.
· Voicemail On: *18
Allow voicemail to be used to answer calls.
· Voicemail Off: *19
Stop voicemail being used to answer calls.
· Voicemail Ringback On: *48
Have voicemail ring your phone when you have any new messages. It will call when you use the phone.
· Voicemail Ringback Off: *49
Switch off ringback.
12.1 Message Waiting Indication
The Message Waiting Indicator (MWI) indicates new messages in the voicemail mailbox. It remains lit until you play each
new message.
The system administrator can also configure it so that you receive new message waiting indication for a hunt group or
hunt groups.
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