2420 User Guide Page 59
IP Office 3.0(DT) 40DHB0002USEG Issue 3d (16th March 2005)
System Features
Introduction
As well as your phones specific features, you can access a number of system features by dialing short
codes.
These instructions are for the system's default configuration. They assume that you are using the default
feature codes. It also assumes that you have full access to all features and the public telephone network
Making Calls
Internal Calls:
To make a call to another extension, simply dial the number. If the number is busy, you can use Ring
Back When Free as below:
1. Dial any digit and hang up.
2. When the extension you called is free, your phone will ring (a burst of three rings).
3. Lift the handset and the extension is called automatically.
External calls:
To make an external call, either dial the number (prefixed by the access code if required) or use a speed
dial code (contact your system manager for a list of your speed codes).
If you hear busy tone while dialing, then the call may be barred. Your system manager can bar certain
calls, such as those to premium rate numbers and international calls
Answering Calls
Ringing at your own extension:
Simply pick up the handset; internal calls have a single ring cadence, external calls have a double ring
cadence. When in headset mode, press the button associated with the alerting call.
Ringing at another extension:
You can answer from your own phone by using Call Pick-Up; lift your handset and dial:
• *30 to answer a call ringing anywhere.
• *31 to answer a call within your group.
• *32*201# to answer the call for a particular extension, in this example 201.
Note that if your phone rings for any longer than a specified period (15 seconds in default), any re-
direction feature that you have activated, such as voicemail or call forwarding, will come into effect.
Call Waiting
Call Waiting tells you if another call arrives while you are already making a call by providing call waiting
tone. If you hear the call waiting tone, either end your current call or put the caller on hold. The waiting
call should then ring.
To turn call waiting on use the code *15; to turn it off use *16.
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