Glossary
2420 User Guide Page 61
IP Office 3.0(DT) 40DHB0002USEG Issue 3d (16th March 2005)
Voicemail
Note that not all systems support voicemail or have voicemail installed.
• To switch voicemail on dial *18, to switch it off dial *19.
• To retrieve your voicemail, use the code *17.
Note also that your voicemail may be set up to deliver your messages by calling you whenever you hang
up: this feature is known as Voicemail Ringback.
• To turn Voicemail Ringback on dial *48; to turn it off dial *49.
Dialing a number while listening to your messages invokes further facilities:
Once messages have been delivered, they are held on the system for 24 hours.
You can collect your voicemail from another extension by using the PIN your System Administrator has
set up for you. You can collect your messages if you are out of the office, by either dialing from a number
that has been registered for the purpose or by dialing your extension number and PIN when prompted. If
validation is successful, then dial 1 to retrieve your mail.
The System Administrator also specifies the reception number, to which the call is diverted if the caller
dials 0, and your email address if your voicemail and email are integrated.
Default Feature Codes
The following are the normal default feature codes available to all users. Your System Administrator may
add additional codes for other features and for speed dials.
The N where shown, should be replaced by the appropriate number. For example, with *07*N#, replace
N with the extension to which you want your calls forwarded when you have forwarding switched on.
*01 Forward Unconditionally On *15 Call Waiting On
*02 Forward Unconditionally Off *16 Call Waiting Off
*03 Forward on Busy On *17 Voicemail Collect
*04 Forward on Busy Off *18 Voicemail On
*05 Forward on No Answer On *19 Voicemail Off
*06 Forward on No Answer Off *26 Clear Call Waiting
*07*N# Forward to number *27*N# Hold Call Waiting
*08 Do Not Disturb On *30 Call Pick Up Any
*09 Do Not Disturb Off *31 Call Pick Up Group
*10*N# Do Not Disturb Exception Add *32*N# Call Pick Up Extension
*11*N# Do Not Disturb Exception Delete *33*N# Call Queue
*12*N# Follow Me Here *48 Voicemail Ringback On
*13*N# Follow Me Here Cancel *49 Voicemail Ringback Off
*14*N# Follow Me To *57*N# Forward on busy number
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