8410D User’s Guide
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Troubleshooting
Problem
Solution
A feature doesn’t work as
noted in this guide.
1 Reread the procedure and try again.
2 For many features you must lift the handset before you can use
the feature.
3 Check with your system manager to be sure this feature is
administered on your voice terminal.
There are no feature
access codes written in the
appropriate blanks in this
guide.
See your system manager for a list of feature access codes for
features assigned to your voice terminal.
Then, write the codes in this guide.
There’s no dial tone.
1 Check with your system manager to be sure your voice terminal
is administered correctly.
2 Make sure the handset and line cords at your voice terminal are
securely connected at both ends.
3 Press Test. If the green light next to Test does not go on or
flashes rather than goes on steadily, the voice terminal is not
communicating with the DEFINITY switch.
4
See your system manager.
The telephone doesn’t
ring.
1 Make sure the ringer is turned on.
2 Set the ringer volume to a higher level.
3
Place a test call from another extension to your extension.
4 Check the line cord to make certain it is securely connected at
both ends.
5 If there is still a problem, see your system manager.
The lights do not go on
next to the buttons.
1 Press Test to check if the voice terminal lights go on.
2 Check the line cord to make certain it is securely connected at
both ends.
3 If there is still a problem, see your system manager.
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