Avaya B189 - Page 44

Message Cause/Resolution
RESOLUTION: Wait for the call to end, and if the phone does not
automatically register, restart the phone.
Connecting...
CAUSE: The phone is attempting to establish a TCP connection with
the call server. A resource needed to establish the connection might
not be available or the 10 second buffer on switch-related actions
might have expired.
RESOLUTION: Allow the phone to continue attempts to connect to
TCP.
Contacting
call server...
CAUSE: The phone has rebooted successfully and is attempting to
register with the call server.
RESOLUTION: Allow the phone to continue.
DHCP: CONFLICT
CAUSE: At least one of the IP address offered by the DHCP server
conflicts with another address.
RESOLUTION: Review DHCP server administration to identify
duplicate IP address(es).
Discover
aaa.bbb.ccc.ddd
CAUSE: The phone is attempting to find a DHCP server, and the user
can view the IP addresses.
RESOLUTION: If this message appears for more than a few seconds,
verify with the LAN Administrator that a DHCP server is appropriately
administered on the network. If a DHCP server is not present, you
must interrupt the Discovering process and use static addressing. For
details on configuring a static address, see
Changing IP address
information on page 29. To interrupt the Discovering process, press
the # button, and when you see the 100 Mbs or10 Mbs message,
quickly press the star (*) button.
Discovering... CAUSE: The phone is attempting to find a DHCP server and the user
is not allowed to view IP addresses.
RESOLUTION: If this message appears for more than a few seconds,
verify with the LAN Administrator that a DHCP server is appropriately
administered on the network. If a DHCP server is not available, you
must interrupt the Discovering process and use static addressing. For
information, see
Changing IP address information on page 29. To
interrupt the Discovering process, press the pound (# )button, and
when you see the 1000 Mbps , 100 Mbps or 10 Mbps message,
quickly press the star (*) button.
EEPROM error,
repair
required
CAUSE: Application file was not downloaded or saved correctly.
RESOLUTION: The phone automatically resets and attempts to re-
initialize.
Emergency
Option
CAUSE: Incompatible emergency option.
RESOLUTION: This must not happen. Contact Avaya support.
Extension in
Use
Extension in
use: <NNNN>
CAUSE: The call server detects an extension conflict with an existing
set or Softphone.
RESOLUTION: By pressing Continue, you can force the current
phone to register and thereby disconnect the other user. When Login
Troubleshooting
44 Installing and maintaining Avaya B189 Conference IP Phone January 2014
Comments? infodev@avaya.com