Avaya B189 - Page 45

Message Cause/Resolution
Press continue
to take over
this extension
Login|Continue
is selected instead, the phone re-prompts for entry of a different
extension and password.
Finding
router...
CAUSE: This phone is proceeding through boot-up.
RESOLUTION: Allow the phone to continue.
Gatekeeper
Error
CAUSE: The gatekeeper rejects the registration attempt for an
unspecified reason.
RESOLUTION: Review gatekeeper and call server administrations,
including IP network parameters.
Gateway Error
CAUSE: DEFINITY Release 8.4 does not have an H.323 station
extension for this phone.
RESOLUTION: On the station administration screen, ensure the DCP
set being aliased for this IP phone has an H.323 station extension
administered, in accordance with switch administration instructions.
Incompatible
CAUSE: This release of the call server does not support the current
version of the IP phone.
RESOLUTION: Upgrade to the current version of Communication
Manager (3.0 or greater) software.
Invalid file
CAUSE: The phone does not have sufficient room to store the
downloaded file.
RESOLUTION: Verify that the proper filename is administered in the
script file, and the correct application file is located in the appropriate
location on the HTTP or HTTPS server.
IP address
Error
CAUSE: The gatekeeper reports an invalid IP address.
RESOLUTION: This must not happen. Contact Avaya support.
License Error
CAUSE: The call server does not support IP telephony.
RESOLUTION: Contact Avaya to upgrade your license.
Limit Error
CAUSE: The call server has reached its limit of IP stations.
RESOLUTION: Un-register phones that are not in use, or contact
Avaya to upgrade your license.
NAPT Error
CAUSE: A device between the phone and the call server is invoking
Network address Port Translation (NAPT), which the B189 phone do
not support.
RESOLUTION: Contact the System Administrator to remove or re-
administer the device.
No Ethernet
CAUSE: When first plugged in, the IP phone is unable to communicate
with the Ethernet.
RESOLUTION: Verify the connection to the Ethernet jack, verify if the
jack is Category 5, verify if power is applied on the LAN to that jack.
Packet Error
CAUSE: Protocol timeout error.
RESOLUTION: Reenter the correct extension and password. If the
condition persists, contact the system administrator.
Installation error and status messages
Installing and maintaining Avaya B189 Conference IP Phone January 2014 45