4. Press Enter.
5. In the Authentication username field, type your user name.
6. Press Enter.
7. (Optional) To change the user name or the password, press Backspac.
Logging out of your phone
About this task
Use this procedure to log out of your extension.
Procedure
1. Press the Main menu.
2. Scroll to Applications and press Select.
3. Scroll to Log out, and press Select.
4. In the confirmation window, press Log out.
Call center status
The status of the call center depends on the call flow and the waiting time of the calls in the
queue. At any point in time, the call center has one of the following statuses:
• Empty: When there is no call flow.
• Normal: When the call flow and the waiting time of calls in the queue are normal.
• Threshold exceeded: When the call flow is high and/or the waiting time of the calls in the
queue has exceeded the threshold limit.
Note:
The system administrator sets the value for threshold limit.
Viewing the call center status
About this task
You can view the current status of the call center. The call center status provides you the details
about the call flow and the call waiting time.
BroadWorks Call center
April 2021 Using Avaya J189 SIP IP Phone in Open SIP 122
Comments on this document? infodev@avaya.com
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