Chapter 7: Call related features
Broadsoft Call recording indicator
The Broadsoft server provides call recording functionality. If your system administrator has
enabled this feature, the phone can notify you when a call recording takes place. If your active call
is being recorded, the phone shows a call recording icon for this call appearance and an
application header notifying you that the call is on record.
Call recording starts automatically. For more information on call recording, contact your system
administrator.
Muting and unmuting a call
About this task
If you mute a call on the phone, you must unmute it using the Mute button. If you mute the call on
the Bluetooth headset, you must unmute it on the headset.
Procedure
1. To mute an active call, press Mute.
The Mute button is lit.
2. To unmute the call, press Mute again.
Placing a call on hold and resuming the call
About this task
During a call, you can place the call on hold. When you put a call on hold, both you and the caller
cannot hear each other on the call. While a call is on hold, you can call other contacts. When
multiple calls are held, you can return to the held call by using the up and down arrow keys to
scroll to the required call.
Procedure
1. To put an active call on hold, press the Hold soft key, or press the line key of the active
call.
April 2021 Using Avaya J189 SIP IP Phone in Open SIP 41
Comments on this document? infodev@avaya.com
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