Shared Parking
You can park an active call to a Shared Parking room from which other agents can retrieve it to
talk to the caller. The Phone screen displays the shared room as a BLF line. The line icons reflect
the current status of the shared room: idle or busy.
You can move a Shared Parking line occupied by the room and change its label from the Phone
keys customization menu.
To monitor the shared room, you must have the Shared Parking feature configured on the phone.
Contact your system administrator for more details.
Related links
Customizing phone keys on page 133
Shared Parking icons and indication
The following table shows the Shared Parking icons for Avaya J189 IP Phone and button modules
depending on the shared room state. The icons are identical to the corresponding Idle and Parked
call BLF icons. In addition to visual indication, the phone plays an audio alert in the same way as
for a BLF line when it has a parked call.
Shared room state Phone and Avaya J100
Expansion Module
icons
Red LED for the line
key
Green LED for the line
key
Idle Off Off
Busy
Off Blink
Parking a call to a shared room
About this task
You might need to park an active call to the shared room so that other agents having access to
that room can resume it.
Before you begin
• Make a call.
• Ensure the Shared Parking room is idle.
Procedure
On the Phone screen, do one of the following:
• Scroll to the Shared Parking line, and press Park.
• Press the corresponding line key.
The call is parked to the shared room. The Shared Parking line displays the Busy icon.
Advanced features
April 2021 Using Avaya J189 SIP IP Phone in Open SIP 98
Comments on this document? infodev@avaya.com
To Next Page
Loading...
