Avaya J189 - Chapter 1: Introduction; Purpose

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Chapter 1: Introduction

Purpose

This document describes how to use Avaya J189 IP Phone features in an Open SIP environment.

This document is intended for people who want to learn how to use Avaya J189 IP Phone features

and capabilities.

April 2021 Using Avaya J189 SIP IP Phone in Open SIP 13

Comments on this document? infodev@avaya.com

Table of Contents

Default Chapter6
- Table of Contents6
Chapter 1: Introduction13
- Purpose13
Chapter 2: Avaya J169/J179 Phone Overview14
- Phone Overview14
- Physical Layout of a J169/179 IP Phone16
- Connection Jacks for J169/179 IP Phone18
- Optional Components20
Chapter 3: Getting Started21
- Entering the Provisioning Details21
- Identifying the Device Type During Phone Boot-Up22
- Logging out of Your Phone23
  - Logging in to Your Phone23
- Locking Your Phone23
- Unlocking Your Phone24
- Setting the Network Mode24
  - Connecting to a Wi-Fi Network25
  - Setting the Network Configuration26
Chapter 4: Navigation28
- Cursor Navigation28
  - Navigation Cluster28
- Text Input29
- Line Keys30
- Main Menu30
- General Phone Icons31
- Bluetooth Icons32
- Wi-Fi Icons33
Chapter 5: Handling Incoming Calls34
- Answering a Call34
- Answering a Call When on Another Call34
- Ignoring a Call35
- Declining a Call35
Chapter 6: Handling Outgoing Calls37
- Making a Call by Using the Manual Dial Mode37
- Making a Call by Using the Auto-Dial Mode37
- Redialing a Number38
- Making a Call by Using Speed Dial38
- Making a Call from the Local Сontacts List39
- Making a Call from the Corporate Database Сontacts List39
- Emergency Call39
  - Making an Emergency Call40
- Making an International Call40
Chapter 7: Broadsoft Call Recording Indicator41
Chapter 8: Call Related Features42
- Muting and Unmuting a Call42
- Placing a Call on Hold and Resuming the Call42
Chapter 9: Contacts43
- Directory43
- Broadworks Directory43
- Adding a New Contact43
- Adding a Contact from the Recents List44
- Editing a Contact45
- Doing a Quick Search for a Contact45
- Viewing Local Contact Details46
- Searching for a Contact46
- Combining Contacts47
- Deleting a Contact47
- Creating a Local Сontacts Group48
- Adding a Contact to the Local Group48
- Removing a Contact from the Local Group48
- Assigning a Ringtone to a Contact49
- LDAP Directory50
  - Setting LDAP Directory as the Contact Search Source50
  - Searching LDAP Contacts51
Chapter 10: Do Not Disturb and Call Forward52
- Do Not Disturb52
  - Activating and Deactivating Do Not Disturb52
  - Activating the Ring Reminder53
- Call Forwarding53
Chapter 11: Recents57
- Call Log57
- Making a Call from Recents57
- Viewing the Recents Details58
- Deleting a Call Record from Recents58
- Clearing the Recents List59
Chapter 12: Conference Calls60
- Adding a Person to an Active Call60
- Adding a Person on Hold to a Conference Call60
- Putting a Conference Call on Hold and Resuming a Call61
- Viewing the Details of a Conference61
Chapter 13: Advanced Features63
- Accessing the Features Screen63
- Active Call Shortcut Keys63
  - Making a Call Transfer with a Shortcut Key64
  - Making a Conference Call with a Shortcut Key65
  - Parking a Call with a Shortcut Key65
- Activating the Screen Saver66
- Broadworks Advance Call Control66
- Anonymous Call Block66
- Autodialing a Pre-Assigned Number67
- Broadworks Anywhere67
  - Enabling and Disabling Broadworks Anywhere68
  - Configuring Broadworks Anywhere Locations68
  - Changing Location Details69
  - Deleting Locations70
  - Configuring Broadworks Anywhere Alerting70
- Broadworks Mobility71
  - Enabling and Disabling Broadworks Mobility Alerting71
  - Configuring Broadworks Mobility71
  - Editing Mobile Identity Alerting73
- Broadworks Anywhere and Mobility Icons75
- Calendar75
  - Accessing Calendar76
  - Configuring the Microsoft Exchange Server Calendar76
  - Reviewing Your Calendar Event77
- Call Park77
  - Call Park Icons78
  - Call Park Notifications78
  - Customizing Parked Call Notification78
  - Parking a Call80
  - Parking a Call to a Call Park Group81
  - Unparking a Call82
- Call Retrieve82
  - Using Call Retrieve83
- Call Transfer83
  - Making a Consultative Transfer84
  - Making a Blind Transfer84
- Call Waiting85
  - Enabling and Disabling the Call Waiting Feature85
- Distinctive Ringing85
  - Setting a Distinctive Ring Tone85
- Dynamic Park and Page86
  - Parking and Paging an Active Call87
  - Retrieving a Parked Call87
  - Receiving a Page Call88
- Enabling Auto Answer88
- Flexible Seating89
  - Flexible Seating Icons89
  - Logging in to Your Primary Phone Extension from the Host Phone89
  - Logging out of Your Primary Phone Extension Using a Host Phone90
- Group Paging90
- Long-Term Acoustic Exposure Protection91
  - Configuring Long Term Acoustic Protection91
- Multicast Paging92
  - Sending a Multicast Page92
- Pre-Configuration of Keys93
- Push-To-Talk93
- Retrieving a Voice Message93
- Shared Call Appearance94
  - SCA Icons and Visual LED Indication95
  - Joining a Call in a Shared Line96
  - Putting a Call on Private Hold and Resuming a Call96
  - Customizing Ringtones for the SCA Extension97
  - Customizing SCA Lines98
  - Customizing Incoming Call Alerts for Shared Lines98
  - Viewing SCA Configuration99
- Shared Parking100
  - Shared Parking Icons and Indication100
  - Parking a Call to a Shared Room101
  - Unparking a Call from a Shared Room101
- SLA Mon101
- WML Browser102
  - Accessing the WML Browser102
- Using a Guest Login103
Chapter 14: Busy Lamp Field104
- BLF Icons and Visual LED Indication104
- Adding a Broadsoft BLF User105
- Customizing BLF Incoming Call Indication106
- Customizing Presence Parked Call Indication107
- Customizing the Ring Tone107
- BLF Call Operations108
Chapter 15: Shared Call Appearance111
- SCA Icons and Visual LED Indication112
- Joining a Call in a Shared Line113
- Putting a Call on Private Hold and Resuming a Call113
- Customizing Ringtones for the SCA Extension114
- Customizing SCA Lines115
- Customizing Incoming Call Alerts for Shared Lines115
- Viewing SCA Configuration116
Chapter 16: Simultaneous Ring Personal118
- Accessing Simultaneous Ring Personal from the Phone Menu118
- Disabling Simultaneous Ring Personal During an Active Call119
- Adding a Simultaneous Ring Number119
- Editing Simultaneous Ring Numbers120
- Deleting a Simultaneous Ring Number120
Chapter 17: Broadworks Call Center121
- Logging in to the Phone122
- Logging out of Your Phone122
- Call Center Status123
- Viewing the Call Center Status123
- Broadworks Call Center Icons123
- ACD Call Information124
- Viewing the ACD Call Information from the Call Details124
- Setting the Agent State125
- Agent State126
- Customer Originated Trace126
  - Initiating the Customer Originated Trace126
- Escalation Calls to Supervisor127
  - Escalating a Call to the Supervisor127
- Emergency Escalation128
  - Escalating a Call to the Supervisor During an Emergency128
- Call Disposition Codes129
  - Entering Disposition Code129
- Hold Reminder130
Chapter 18: Customization131
- Phone131
- Applications137
- Audio143
- Display150
- Authenticating XSI155
- Backup and Restore155
  - Backup and Restore Overview155
Chapter 19: Phone Update157
- Updating Your Phone157
- Checking Your Phone Periodic Automatic Update157
Chapter 20: Troubleshooting159
- Limited Access During Failover159
- Viewing the Product ID160
- Viewing the Device Type160
- Viewing the Server Type160
- Recording Audio Parameters161
Chapter 21: Resources162
- Documentation162
  - Finding Documents on the Avaya Support Website162
  - Avaya Documentation Center Navigation162
- Viewing Avaya Mentor Videos164
- Support164

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