Before you begin
Get the parking extension number to retrieve a parked call.
Procedure
1.
Press
Main menu.
2. Scroll to Features, and press Select.
3. Scroll to Call unpark, and press one of the following:
• Unpark
• OK
• Corresponding line button
4. Enter the parking extension number.
Entering hash (#) or leaving the parking extension empty will unpark the call that is parked
against your own extension.
Related links
Call Parking
Call Retrieve
With the Call Retrieve feature, you can seamlessly pull a call from its current location to the
primary location of your BroadWorks business number. You can also pull an active call from your
mobile phone to your IP phone or a soft phone. To do this, you must have the multiple appearance
service active on your BroadWorks business number. You can retrieve a call using the Call
Retrieve feature menu or by using the FAC code.
Note:
The Call Retrieve feature is available only if either BroadWorks Anywhere feature or
BroadWorks Mobility feature is enabled.
Limitations
The following are the limitations for the Call Retrieve feature:
• If you are on an active call and receive another call, you can answer that call from the
configured location. To retrieve this call from its current location using the Call Retrieve
feature, place the current call on hold and then press Call Retrieve.
• Disable Broadworks Call Control Services for the Call Retrieve feature to function properly.
To disable Call Control Services, toggle BroadWorks call control to off. See Changing
location details on page 68 or Editing Mobile identity alerting on page 72 for more details.
Advanced features
April 2021 Using Avaya J189 SIP IP Phone in Open SIP 86
Comments on this document? infodev@avaya.com
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