Avaya J189 - Entering Microsoft Exchange credentials for basic authentication

Before you begin
Ensure that your administrator has assigned you to a call center.
Procedure
1. Press the Main menu.
2. Scroll to Features, and press Select.
3. Scroll to Call Center, and press Select.
4. Press Status.
BroadWorks Call Center icons
The following table displays the BroadWorks call center icons for Avaya J159 IP Phone, Avaya
J189 IP Phone Quick dial display, and the Avaya J100 Expansion Module:
State Phone icons Button Module icons Quick dial display icon
Call center
Call tracing
Call disposition
Call escalation
ACD call information
ACD
Automatic Call Distribution (ACD) is a call distribution feature that selects an available agent using
a combination of one of the following:
• The agent’s line state, availability, and skill level
• The agent’s line state, availability, and a call distribution algorithm
ACD call information
When you receive an ACD call, the phone screen displays the following information about the call:
• Call center name
• Wait time
• Queue size
The phone screen does not display this call information for any other call.
BroadWorks Call Center icons
April 2021 Using Avaya J189 SIP IP Phone in Open SIP 123
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