Avaya J189 - ACD Call Information; Viewing the ACD Call Information from the Call Details

Viewing the ACD call information from the call details
About this task
When you receive an ACD call, the phone screen displays the call information until you disconnect
the call. Later, you can view the call information from the call details.
Before you begin
Ensure that you received an ACD call.
Procedure
1. Press Recents.
2. (Optional) To navigate through Main menu, scroll to the following:
a. Applications, and press Select.
b. Recents, and press Select.
3. Select the call that you want to view.
4. Press Details.
The phone displays the details of the selected ACD call.
Setting the agent state
About this task
You can change your state, to indicate your availability or unavailability to take calls depending on
your workflow, by selecting a predefined code.
Before you begin
Ensure that you are assigned as an agent to the call center.
Procedure
1. Press the Main menu.
2. Scroll to Features, and press Select.
3. Scroll to the required status, and press Select.
4. Scroll to Call Center, and press Select.
5. Scroll to the required status, and press Select.
Note:
The LED light against the agent status is green for the active states and red for the
inactive states.
BroadWorks Call center
April 2021 Using Avaya J189 SIP IP Phone in Open SIP 124
Comments on this document? infodev@avaya.com