• The Message Waiting Indicator is cleared, but voice mail might still be available if the voice
mail server to which calls are being sent is not in failover.
• Transitions back to the normal server will restore all original functionality.
Viewing the Product ID
About this task
The product ID information is available on a label on the back panel of your phone. Alternatively,
you can view the Product ID on the phone screen.
Procedure
1. Press the Main menu.
2. Scroll to Network information, and press Select.
3. Scroll to System, and press Select.
4. Scroll to Product ID.
Viewing the Device type
About this task
View your device type when your system administrator asks you to provide your device type
information. The device type can be either Avaya SIP or Open SIP.
Procedure
1. Press the Main menu.
2. Scroll to Network information, and press Select.
3. Scroll to System, and press Select.
4. Scroll to Device type.
Viewing the Server type
About this task
View your server type when your system administrator asks you to provide your server type
information. The server type can be of Avaya Aura
®
or an open SIP.
Viewing the Product ID
April 2021 Using Avaya J189 SIP IP Phone in Open SIP 163
Comments on this document? infodev@avaya.com
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