Avaya J189 - Chapter 5: Incoming calls; Answering a call

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Result

The call is declined. Depending on your Call decline policy, the caller receives one of the following

alert:

• An audio message alert

• A busy tone alert

Handling incoming calls

April 2021 Using Avaya J189 SIP IP Phone in Open SIP 36

Comments on this document? infodev@avaya.com

Table of Contents

Default Chapter6
- Table of Contents6
Chapter 1: Introduction13
- Purpose13
Chapter 2: Avaya J169/J179 Phone Overview14
- Phone Overview14
- Physical Layout of a J169/179 IP Phone16
- Connection Jacks for J169/179 IP Phone18
- Optional Components20
Chapter 3: Getting Started21
- Entering the Provisioning Details21
- Identifying the Device Type During Phone Boot-Up22
- Logging out of Your Phone23
  - Logging in to Your Phone23
- Locking Your Phone23
- Unlocking Your Phone24
- Setting the Network Mode24
  - Connecting to a Wi-Fi Network25
  - Setting the Network Configuration26
Chapter 4: Navigation28
- Cursor Navigation28
  - Navigation Cluster28
- Text Input29
- Line Keys30
- Main Menu30
- General Phone Icons31
- Bluetooth Icons32
- Wi-Fi Icons33
Chapter 5: Handling Incoming Calls34
- Answering a Call34
- Answering a Call When on Another Call34
- Ignoring a Call35
- Declining a Call35
Chapter 6: Handling Outgoing Calls37
- Making a Call by Using the Manual Dial Mode37
- Making a Call by Using the Auto-Dial Mode37
- Redialing a Number38
- Making a Call by Using Speed Dial38
- Making a Call from the Local Сontacts List39
- Making a Call from the Corporate Database Сontacts List39
- Emergency Call39
  - Making an Emergency Call40
- Making an International Call40
Chapter 7: Broadsoft Call Recording Indicator41
Chapter 8: Call Related Features42
- Muting and Unmuting a Call42
- Placing a Call on Hold and Resuming the Call42
Chapter 9: Contacts43
- Directory43
- Broadworks Directory43
- Adding a New Contact43
- Adding a Contact from the Recents List44
- Editing a Contact45
- Doing a Quick Search for a Contact45
- Viewing Local Contact Details46
- Searching for a Contact46
- Combining Contacts47
- Deleting a Contact47
- Creating a Local Сontacts Group48
- Adding a Contact to the Local Group48
- Removing a Contact from the Local Group48
- Assigning a Ringtone to a Contact49
- LDAP Directory50
  - Setting LDAP Directory as the Contact Search Source50
  - Searching LDAP Contacts51
Chapter 10: Do Not Disturb and Call Forward52
- Do Not Disturb52
  - Activating and Deactivating Do Not Disturb52
  - Activating the Ring Reminder53
- Call Forwarding53
Chapter 11: Recents57
- Call Log57
- Making a Call from Recents57
- Viewing the Recents Details58
- Deleting a Call Record from Recents58
- Clearing the Recents List59
Chapter 12: Conference Calls60
- Adding a Person to an Active Call60
- Adding a Person on Hold to a Conference Call60
- Putting a Conference Call on Hold and Resuming a Call61
- Viewing the Details of a Conference61
Chapter 13: Advanced Features63
- Accessing the Features Screen63
- Active Call Shortcut Keys63
  - Making a Call Transfer with a Shortcut Key64
  - Making a Conference Call with a Shortcut Key65
  - Parking a Call with a Shortcut Key65
- Activating the Screen Saver66
- Broadworks Advance Call Control66
- Anonymous Call Block66
- Autodialing a Pre-Assigned Number67
- Broadworks Anywhere67
  - Enabling and Disabling Broadworks Anywhere68
  - Configuring Broadworks Anywhere Locations68
  - Changing Location Details69
  - Deleting Locations70
  - Configuring Broadworks Anywhere Alerting70
- Broadworks Mobility71
  - Enabling and Disabling Broadworks Mobility Alerting71
  - Configuring Broadworks Mobility71
  - Editing Mobile Identity Alerting73
- Broadworks Anywhere and Mobility Icons75
- Calendar75
  - Accessing Calendar76
  - Configuring the Microsoft Exchange Server Calendar76
  - Reviewing Your Calendar Event77
- Call Park77
  - Call Park Icons78
  - Call Park Notifications78
  - Customizing Parked Call Notification78
  - Parking a Call80
  - Parking a Call to a Call Park Group81
  - Unparking a Call82
- Call Retrieve82
  - Using Call Retrieve83
- Call Transfer83
  - Making a Consultative Transfer84
  - Making a Blind Transfer84
- Call Waiting85
  - Enabling and Disabling the Call Waiting Feature85
- Distinctive Ringing85
  - Setting a Distinctive Ring Tone85
- Dynamic Park and Page86
  - Parking and Paging an Active Call87
  - Retrieving a Parked Call87
  - Receiving a Page Call88
- Enabling Auto Answer88
- Flexible Seating89
  - Flexible Seating Icons89
  - Logging in to Your Primary Phone Extension from the Host Phone89
  - Logging out of Your Primary Phone Extension Using a Host Phone90
- Group Paging90
- Long-Term Acoustic Exposure Protection91
  - Configuring Long Term Acoustic Protection91
- Multicast Paging92
  - Sending a Multicast Page92
- Pre-Configuration of Keys93
- Push-To-Talk93
- Retrieving a Voice Message93
- Shared Call Appearance94
  - SCA Icons and Visual LED Indication95
  - Joining a Call in a Shared Line96
  - Putting a Call on Private Hold and Resuming a Call96
  - Customizing Ringtones for the SCA Extension97
  - Customizing SCA Lines98
  - Customizing Incoming Call Alerts for Shared Lines98
  - Viewing SCA Configuration99
- Shared Parking100
  - Shared Parking Icons and Indication100
  - Parking a Call to a Shared Room101
  - Unparking a Call from a Shared Room101
- SLA Mon101
- WML Browser102
  - Accessing the WML Browser102
- Using a Guest Login103
Chapter 14: Busy Lamp Field104
- BLF Icons and Visual LED Indication104
- Adding a Broadsoft BLF User105
- Customizing BLF Incoming Call Indication106
- Customizing Presence Parked Call Indication107
- Customizing the Ring Tone107
- BLF Call Operations108
Chapter 15: Shared Call Appearance111
- SCA Icons and Visual LED Indication112
- Joining a Call in a Shared Line113
- Putting a Call on Private Hold and Resuming a Call113
- Customizing Ringtones for the SCA Extension114
- Customizing SCA Lines115
- Customizing Incoming Call Alerts for Shared Lines115
- Viewing SCA Configuration116
Chapter 16: Simultaneous Ring Personal118
- Accessing Simultaneous Ring Personal from the Phone Menu118
- Disabling Simultaneous Ring Personal During an Active Call119
- Adding a Simultaneous Ring Number119
- Editing Simultaneous Ring Numbers120
- Deleting a Simultaneous Ring Number120
Chapter 17: Broadworks Call Center121
- Logging in to the Phone122
- Logging out of Your Phone122
- Call Center Status123
- Viewing the Call Center Status123
- Broadworks Call Center Icons123
- ACD Call Information124
- Viewing the ACD Call Information from the Call Details124
- Setting the Agent State125
- Agent State126
- Customer Originated Trace126
  - Initiating the Customer Originated Trace126
- Escalation Calls to Supervisor127
  - Escalating a Call to the Supervisor127
- Emergency Escalation128
  - Escalating a Call to the Supervisor During an Emergency128
- Call Disposition Codes129
  - Entering Disposition Code129
- Hold Reminder130
Chapter 18: Customization131
- Phone131
- Applications137
- Audio143
- Display150
- Authenticating XSI155
- Backup and Restore155
  - Backup and Restore Overview155
Chapter 19: Phone Update157
- Updating Your Phone157
- Checking Your Phone Periodic Automatic Update157
Chapter 20: Troubleshooting159
- Limited Access During Failover159
- Viewing the Product ID160
- Viewing the Device Type160
- Viewing the Server Type160
- Recording Audio Parameters161
Chapter 21: Resources162
- Documentation162
  - Finding Documents on the Avaya Support Website162
  - Avaya Documentation Center Navigation162
- Viewing Avaya Mentor Videos164
- Support164

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