Emergency call..................................................................................................................... 39
Making an emergency call................................................................................................ 40
Making an international call.................................................................................................... 40
Chapter 7: Call related features............................................................................................. 41
Broadsoft Call recording indicator........................................................................................... 41
Muting and unmuting a call..................................................................................................... 41
Placing a call on hold and resuming the call............................................................................ 41
Chapter 8: Contacts................................................................................................................ 43
Directory............................................................................................................................... 43
BroadWorks Directory............................................................................................................ 43
Adding a new contact............................................................................................................ 43
Adding a contact from the Recents list.................................................................................... 44
Editing a contact.................................................................................................................... 45
Doing a quick search for a contact.......................................................................................... 45
Viewing local contact details................................................................................................... 46
Searching for a contact.......................................................................................................... 46
Combining contacts............................................................................................................... 47
Deleting a contact.................................................................................................................. 47
Creating a local Сontacts group.............................................................................................. 48
Adding a contact to the local group......................................................................................... 48
Removing a contact from the local group................................................................................. 48
Assigning a ringtone to a contact............................................................................................ 49
LDAP Directory..................................................................................................................... 50
Setting LDAP Directory as the contact search source......................................................... 50
Searching LDAP contacts................................................................................................ 51
Chapter 9: Do not disturb and Call forward......................................................................... 52
Do not disturb....................................................................................................................... 52
Activating and deactivating Do not disturb......................................................................... 52
Activating the ring reminder.............................................................................................. 53
Call forwarding...................................................................................................................... 53
Call Forward icons........................................................................................................... 54
Forwarding a call to another extension.............................................................................. 54
Forwarding call when busy............................................................................................... 55
Forwarding unanswered calls........................................................................................... 55
Chapter 10: Recents............................................................................................................... 57
Call log................................................................................................................................. 57
Making a call from Recents.................................................................................................... 57
Viewing the Recents details................................................................................................... 57
Deleting a call record from Recents........................................................................................ 58
Clearing the Recents list........................................................................................................ 59
Chapter 11: Conference calls................................................................................................. 60
Adding a person to an active call............................................................................................ 60
Adding a person on hold to a conference call........................................................................... 60
Contents
April 2021 Using Avaya J189 SIP IP Phone in Open SIP 7
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