49
Appendix D: Troubleshooting
Troubleshooting
Status LEDs
The status LEDs on the Sync X front panel and in the Session Setup window may help you isolate potential problems.
Use the Incoming Time field in Pro Tools Session Setup Window as a Reference
The Incoming Time field in the Session Setup Window indicates whether or not Sync X is receiving positional reference. If this field
appears to be inactive when inputting timecode to the Sync X, check your hardware device settings, the serial connection to your com-
puter, and your software settings.
Lost Communication
If Pro Tools loses communication with Sync X, a dialog appears asking you whether you want to switch to MTC (if available) or con-
tinue trying to locate Sync X. If you see a “lost communication” dialog, first check power, serial cable, and other connections.
Lost Communication Dialog
The Lost Communication dialog provides the following options for re-establishing synchronization when communication with the
Sync X stops:
Use MTC
Click this button if Sync X is unavailable, to switch to any currently connected MIDI interface for MTC synchronization. This option
requires a compatible device that supports MTC conversion, and that is already connected to your CPU and enabled.
Keep SYNC X
Click this to leave the session configured for Sync X, or to continue searching for Sync X to re-establish lost communication.
Synchronization Accuracy
If you are noticing drift or lack of accurate synchronization between your devices, check the following:
• If your system locks up in the wrong place, make sure you have set the correct frame rate and format on all your devices.
• If your system locks up in the correct location, but drifts, check your clock signals and settings.
Hardware Settings Reset
If directed by Avid Customer Support, you can reset Pro Tools | Sync X to its default hardware settings without affecting the currently
installed firmware.
To reset Sync X to the default hardware settings:
1 Power off the unit.
2 Press and hold Settings Select button (•) to the right of the Settings display on the front panel while you power the unit back on.
The unit is reset to the default hardware settings: 48 kHz, 1080p 24, Internal Clock Ref, Internal Video Ref, Positional Ref LTC, and
no Pull Up/Pull Down.
To Next Page
Loading...
