Axis Wake Research A20 - Page 127

2016 Axis Wake Research Owner’s Manual . . . Page 5-8
(c) The Purchaser shall be responsible for all costs associated with the transportaon of the Axis
Boat, towing bills, trailer or component part(s) to Malibu Boats’ facility and/or to the Authorized
Service Dealer, as well as for any return transportaon.
Note that Authorized Service Dealers, generally, are independently owned and operated businesses.
Malibu Boats does not control the scheduling of service work. However, if you encounter any material
delays in obtaining service at one of Malibu Boats’ Authorized Service Dealers, please call Malibu to ask for
assistance at (865) 458-7110.
Secon 9.2. Direct Contact Informaon for Warranty Issues.
Boats built in the US:
Malibu Boats
5075 Kimberly Way
Loudon, TN 37774
(865) 458-5478
Malibu Boats Internet Site: www.malibuboats.com
Boats built in Australia:
Malibu Boats Australia
813 Hope Crt
ALBURY, NSW 2640
(02) 6040 1174
Malibu Boats Australia Internet Site: www.malibuboats.com.au
Secon 9.3. Procedure Regarding Concerns with Covered Warranty Repairs.
Concerns related to an Axis Boat can normally be addressed by an Authorized Service Dealer. If
concerns are not sased, the following steps should be followed:
(a) Ask to discuss concerns with a member of the Authorized Service Dealer’s management. Ordinarily
this will be the Authorized Service Dealer’s service manager or service foreman. If resoluon of the issue
is not achieved, request to speak with the Authorized Service Dealer’s general manager or owner.
(b) If concerns are not resolved by the representaves of the Authorized Service Dealer, contact
Malibu Boats’ Customer Service Department at the address noted below. Be prepared to provide
the customer service representave with your name, address and phone number, your boat’s hull
idencaon number, the Authorized Service Dealer(s) at which the boat has been serviced, and the
nature of the concerns with the boat or the service. Malibu Boats will thereaer provide assistance to
the boat owner and the Authorized Service Dealer, as necessary, to aempt to resolve the maer.
Secon 9.4. Dispute Resoluon. EXCEPT TO THE EXTENT PROHIBITED BY ANY APPLICABLE STATE
OR FEDERAL LAW, PRIOR TO INITIATING ANY LEGAL ACTION AGAINST MALIBU BOATS, (1) YOU
ARE REQUIRED TO PROVIDE MALIBU BOATS WRITTEN NOTICE, AT THE ADDRESS ABOVE, OF ANY
SUBSTANTIAL DEFECT IN MATERIALS OR WORKMANSHIP THAT REMAINS UNRESOLVED TO YOUR
SATISFACTION UNDER THE TERMS OF THE LIMITED WARRANTY; AND (2) TO THE EXTENT PERMITTED BY
ANY STATE OR FEDERAL LAW, YOU MUST FIRST USE AN AVAILABLE DISPUTE SETTLEMENT MECHANISM
OR ARBITRATION.
Secon 10. Warranty Transfer
Upon the rst sale of an Axis Boat that has not been ulized for any Commercial Purpose by the
original, non-commercial, retail purchaser, within the rst thirty-six (36) months, beginning on the date of
the original retail purchase or the inial use of the Axis Boat, whichever occurs rst, any unexpired Limited
Warranty coverage can be transferred to a second, non-commercial, owner and remain in eect for the
unexpired period (except the Gel Coat & Powder Coat Limited Warranty, which is twelve [12] months), and
the Structural Warranty, which becomes ten (10) years. The Limited Warranty on all other components
is as previously idened within this Limited Warranty Statement. This provision is pursuant to the
requirements set forth in the Warranty Transfer informaon provided within this Owner’s Manual. Only
one transfer of the Limited Warranty within the applicable me period(s) established will be honored. All
coverage under the Limited Warranty Statement will become null and void in totality with any subsequent
conveyance of ownership of the Axis Boat or transfer of the Axis Boat’s tle to any third party.