8. Troubleshooting
8. TROUBLESHOOTING
8.1 Troubleshooting list
Problem solving
Locate the problem you are ex periencing in the table below and apply the solution.
Problem
Cause Solution
Quality of the image on the meeting room
display is not satisfactory
The quality or length of the cable be tween
the Base Unit and the display or the
connection between these two.
• Replace the cable.
• Use ano ther cable.
Users have a bad wireless c onnection.
The c onnection from the Button to the
Base Un it keeps falling aw ay.
Wireless congestion
• Use a W iFi s canner to find a free
wireless channel and select it via
the web interface. You c an use
commercial as well as free online
tools such as inSSIDer or X irrus for
this.
Low signal strength
• Put the Base Unit closer to the
meeting room table.
• Remove or limit as much as possible
all obstructions b etween the Buttons
and the B ase Unit.
Configurator is not acce ssible
Browser
• Use another browser (version).
• Check the browser settings.
No connection
• There are three methods to access
the web interface. Refer to the
corresponding chapter of the
documentation.
• Ch e ck t h e proxy settin g s
Users do not get a ClickShare drive when
inserting the Button in their laptop.
• No automatic refresh of drives
• Windows tries to a ssign the
ClickShare drive to an already
reserved drive letter
• Refresh your view on the laptop.
• Use Microsoft Window s Disk
Management to assign it to a free
drive letter.
Bad c onnection at USB port on the laptop
• Reconnect to the USB po rt.
• Try another USB port.
• Reboot the laptop.
• Some types of USB devices m ight
be bloc ked as a compan y policy.
• USB port settings on the laptop
might limit the usage of high powe
r
USB devices when on battery power.
If p ossible, change the USB port policy
on the laptop.
Low video performance Laptop performance
• Lower the screen res olution of the
laptop.
• Disable the har dware acceleration
for video.
• Use only a part of the display to
show the video.
• Right click ClickShare icon in system
tray and click on Capture mod e to
toggle the current setting..
Wireless con n ect ivity
See “Users have bad c onnectivity”
Video is not shown on screen Player uses overlays
Disable the usage of overlays in the
preferences of the video player.
R5900022 CS-100 16/02/2016 49
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