M-10Rev F
care & maIntenance
Troubleshooting — Meter Message or Symptom
<xx.x
Patient result is below the dynamic range
or is a concentration below the statistically
determined lowest test concentration.
For some parameters, a 0.0 ng/ml patient
result may be appropriate.
Message Probable Cause Corrective Action
Battery low. Batteries need replacement. Replace with 4-AA batteries or use the AC
power adapter as a power source.
cannot read
code chIp.
a. Code Chip module error.
b. Meter error.
a. • EnsureCodeChipmoduleiscompletely
inserted.
• TryareagentCodeChipmodulefroma
different box of devices of the same lot
number.
• IfanewCodeChipmoduleeliminates
the message, the original Code Chip
module is at fault, discard Code Chip
module .
b. If the new Code Chip module does not
work, install a known working Code Chip
module to verify proper operation. If the
Code Chip module fails to work, contact
Technical Services.
detector FaIlure
Optics Detector did not properly power on. Power meter off and wait 15 seconds. Power
meter on. If message fails to clear, contact
Technical Services.
>xxx.x Patient sample concentration is above the
dynamic range.
See instructions that came in the box of
test devices or call Technical Services.
cannot read Bar code
Damaged bar code or meter hook may be
broken. (The meter hook pulls the test device
into the meter.)
Look for particles on the bar code of the
test device. wipe off with a dry cloth.
Repeat the test.
meaSurement FaIlure.
a. Inappropriate body fluid or improperly
anticoagulated sample.
b. Sample size incorrect – too little sample.
c. Meter picked up or carried vertically while
test is running.
d. Sample running slowly
a. Retest sample using new device with a
proper specimen.
b. Retest sample on new device. Be certain
the lower bulb on pipet contains a small
amount of fluid and the entire tube is full
before dispensing contents.
c. Retest sample and leave meter on bench
top while performing assay. If meter must
be transported during assay, carry meter
parallel to the floor. If more than 30 minutes
since inoculation, use a new device.
d. Possibly due to cold devices or sample,
high hematocrit with a whole blood
sample, or mechanical issue with device.
Have customer immediately reinsert
device into meter (if within 30 minutes of
sample addition).
Biosite Technical Services 1-877-441-7440 (24 hours a day/7 days a week)
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