Biosite Triage MeterPro - Page 90

M-11 Rev F
care & maIntenance
M-11
Troubleshooting — Meter Message or Symptom
warnIng: Internal Qc out
oF range
Warning indicates that the internal quality
control on the test device was out of range.
This may be sample specific.
This may be device related.
Repeat sample using a new test device. If
problem persists, call Technical Services.
Message Probable Cause Corrective Action
program check ok.
Press ENTER to start
existing program or press
EXIT to load a new program.
Message appears when the ON/OFF
button is pressed when the meter has
been without power.
Press the ENTER key.
warnIng: patIent memory
haS Space For ### more
recordS.
Message is displayed when meter is turned
on if there is space left for less than 100
patient records or space left for less than 20
patient records when running patient sample.
Options:
a. Print all results.
b. Delete patient results.
c. No action is required as the meter
will delete the oldest result once the
memory is full.
no devIce data In memory. Reagent Code Chip
®
has not been installed. Install the Code Chip included in the box of
test devices (the Reagent Code Chip).
optIc FaIlure. a. Internal standard is out of specification.
b. Meter exposed to extreme temperatures.
a. Power meter off then on again. If
optIc FaIlure message clears, run
the QC Device to verify proper operation.
If message fails to clear, contact Technical
Services.
b. Power meter off. Allow meter to sit at
room temperature for 1–2 hours. Power
meter back on.
motor FaIlure. Motor ceases to function.
• Metermaysloworstopduetoobject
lodged on the Meter track.
• Testdevicemaystickonthemetertrack.
Eject and inspect the device for any
sticky substances, labels on top of the
device or other items that may interfere
with the meter. If problem persists, contact
Technical Services.
QC Device—calibration,
alignment or laser failed.
Messages:
calIB paSS (or FaIl)
laSer paSS (or FaIl)
alIgn paSS (or FaIl)
a. May be due to lint or dust affecting
reading.
b. QC Device was not run regularly.
a. Clean QC Device with a lint-free cloth or
spray with canned air and repeat the test.
b. QC Device should be run regularly even if
patient samples are not run.
c. If problem persists, call Technical
Services.
tIme/date IS BlInkIng
Meter temporarily lost all power. Reset time and date if required. Check the
AC/DC power converter plug and batteries.
Biosite Technical Services 1-877-441-7440 (24 hours a day/7 days a week)