Warranty, technical service, spare parts, accessories
EN
www.bora.com 49
9
Warranty, technical
service, spare parts,
accessories
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Observe all safety and warning information (see"2Safety").
9.1
BORA manufacturer’s warranty
BORA provides its end customers with a 2-year manufacturer’s
warranty for its products. The end customer is entitled to this
warranty in addition to the statutory claims for defects against the
sellers of our products.
The manufacturer’s warranty applies to the BORAproducts listed here,
which are sold by authorised BORA retailers or by BORA trained
salespersons and are installed within the European Union (overseas
territories excluded), Switzerland, Liechtenstein, Ukraine, Russia,
Norway, Serbia, Israel, UK, Iceland, India, Australia and New Zealand,
with the exception of BORA products labelled as universal or
accessories:
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Cooktops
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Cooktop extractor systems
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Fans
The manufacturer’s warranty starts as soon as the BORA product is
handed over to the end customer and is valid for 2 years. Registering
on www.mybora.com enables the manufacturer’s warranty to be
extended to 3 years.
The manufacturer’s warranty requires expert installation (in
accordance with the valid BORA ventilation handbook and operating
instructions at the time of installation) of the BORA products by an
authorised BORA retailer. During use, the end customer is to adhere
to the specifications and instructions in the operating manual.
When filing a warranty claim, BORA must be directly notified of the
fault and the receipt must be presented. Alternatively, proof of
purchase can be provided by registering on www.mybora.com.
BORA guarantees that all BORA products are free from material and
production defects. The defect must exist prior to delivery of the
product to the end customer. Filing a warranty claim does not
interrupt the warranty period, nor shall the period start anew.
BORA will correct defects in BORA products at its own discretion by
repairing or replacing the product. All costs for the correction of
defects under the manufacturer’s warranty shall be assumed by
BORAappears in the cooktop extractor control knob display.
Expressly not covered by the BORA manufacturer’s warranty are:
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BORA products that were not sold by authorised BORA dealers or
salespersons trained by BORA
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Damage caused by non-adherence to the operating instructions
(including product care and cleaning). This represents improper
use.
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Damage caused by normal use, e.g. traces of usage on the
cooktop
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Damage caused by external influences (such as transport damage,
ingress of condensation, damage caused by the elements such as
a lightning strike)
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Damage caused by repairs or repair attempts that were not carried
out by BORA or by persons authorised by BORA .
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Damage to the glass ceramic
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Injury caused by electrical voltage fluctuations
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Secondary damage or claims for damages beyond the defect
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Damage to plastic parts
Legal claims, particularly statutory claims for defects or product
liability are not limited by the warranty and can be asserted free of
charge.
If a defect is not covered by the manufacturer’s warranty, a claim may
be made against the BORA Technical Service.
. BORA shall not assume the resulting costs.
The laws of the Federal Republic of Germany apply to these warranty
conditions.
You can contact us at:
BORA Vertriebs GmbH & Co KG, Innstraße 1, 6342 Niederndorf,
Austria
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Telephone: +800 7890 0987
Monday to Thursday from 8 a.m. to 6 p.m. and Friday from 8 a.m.
to 5 p.m.
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Email: info@bora.com
9.1.1
Warranty extension
You can extend the warranty by registering at www.bora.com/
registration .
9.2
Service
BORA Service:
see reverse side of operating and assembly instructions
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In the case of faults you cannot fix yourself, contact your BORA
specialised retailer or the BORA Service Teamappears in the
cooktop extractor control knob display.
The BORA Service Team Team will require the type designation and
serial number of your appliance (FD number).
This information is provided on the nameplate in the back of the
instruction manual as well as on the bottom of the appliance.
9.3
Spare parts
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Only use original spare parts for repairs.
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Repairs may only be carried out by the BORA Service Team.
Spare parts can be obtained from your BORA dealer, the
BORA online service website at www.bora.com/service or by
calling the service number provided.
9.4
Accessories
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Pro knob ring PKR3
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Pro knob ring All Black PKR3AB
Cooktop extractor accessories:
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Pro stainless steel grease filter PKA1FF
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Pro cover flap PKA1VK
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Pro cover flap All Black PKA1VKAB
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Pro filter tray PKA1FW
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Mains supply cable Type I UNLI (AUS)
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Mains supply cable Type J UNLJ (CH)
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Mains supply cable Type G UNLG (GB-IE)
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Window contact switch UFKS
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