MY23P0a -52_1.0_11.10.2022
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Troubleshooting, fault clearance and repair
9.2.2 Errors in assistance function
Symptom Cause Remedy
Assistance is not
available.
Is the battery charged sufficiently? 1 Check battery is charged.
2 Recharge the battery if it is almost flat.
Is the system switched on? Press On-Off button (battery).
The drive system starts.
Is the level of assistance set to [OFF]? 1 Set the assistance mode to a different level of assistance than
[OFF].
2 Contact your specialist dealer if you still feel that the no
assistance is being supplied.
The rechargeable battery, on-board
computer or assistance switch may be
connected incorrectly, or one or more
of them may have a problem.
Contact specialist dealer.
Are the pedals being pushed? The pedelec is not a motorbike.
Push the pedals.
Is the speed too high? The electronic gear assistance is only active up to a maximum
speed of 25 km/h.
Check on-board computer indicators.
Is the lock function activated? Use suitable on-board computer.
The battery may become too hot
during rides at high temperatures, up
long inclines or when carrying a heavy
load for a long time.
1 Switch off the drive system.
2 Leave pedelec to cool down.
3 Start the drive system.
The assisted journey
distance is too short.
Is the battery fully charged? 1 Check charge level.
2 Recharge the battery if it is almost flat.
The battery does not perform as well in
winter weather.
This does not indicate a problem.
The journey distance can be shorter
depending on the road conditions, the
gear level and the entire light usage
time.
This does not indicate a problem.
The battery is a consumable.
Repeated charging and long periods of
use cause the battery to degrade (loss
of power).
If the distance covered with a fully charged battery has become
shorter, the battery may be affected.
Replace old battery with new one.
It is difficult to pedal. Are the tyres pumped to an adequate
pressure?
1 Pump up tyres.
Is the level of assistance set to [OFF]? 1 Set level of assistance to [HIGH], [STD], [ECO] or [AUTO].
2 Contact your specialist dealer if the pedals are still stiff.
Is the battery fully charged? 1 Check charge level.
2 Recharge the battery if it is almost flat.
Have you switched on the system with
your foot on the pedal?
1 Switch system on again without applying pressure to the
pedal.
2 Contact your specialist dealer if the pedals are still stiff.
Table 78: Error solution for assistance system
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