MY23P0a -52_1.0_11.10.2022
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Troubleshooting, fault clearance and repair
9.2.4 Display screen errors
9.2.5 Lighting does not work
There is an unusual
smell.
1 Remove from the battery immediately.
2 Contact the fire service immediately.
3 Observe all the warnings in Section 2 Safety.
Fumes are emitted from
the battery.
1 Remove from the battery immediately.
2 Contact the fire service immediately.
3 Observe all the warnings in Section 2 Safety.
Symptom Cause Remedy
Table 79: Error solution for battery
Symptom Cause Remedy
No data are shown on the
display screen if you
press the on-off button
(battery).
The battery charge level may be
insufficient.
1 Charge the battery.
2 Switch on the power.
Is the power switched on? Press the On-Off button (battery) to switch the power on.
Is the battery charged? If the battery is fitted to the pedelec and is being charged, it cannot
be switched on.
Interrupt charging.
Is the connector fitted to the power
cable correctly?
1 Check whether the connector is fitted to the power cable
correctly.
2 If the connector is fitted correctly, contact your specialist
dealer.
A component may be connected which
the system is unable to recognise.
Contact specialist dealer.
The gear level is not
shown on the display
screen.
The gear level is only shown if the
electronic gear shift is used.
1 Check that the power cable connector has not been
disconnected.
2 If this is not the case, contact your specialist dealer.
The settings menu
cannot be opened while
you are pedalling.
The product is designed in such a way
that the settings menu cannot be
opened if the system detects that
someone is riding the pedelec. This is
not a malfunction.
1 Stop the pedelec.
2 Change settings when stationary only.
The lock function cannot
be set up or switched off.
It may be a firmware error. Contact specialist dealer.
The connect account has
been deleted or
deactivated and the lock
function is still activated.
... Contact specialist dealer.
Table 80: On-board computer error solution
Symptom Cause Remedy
Front lamp or rear lamp
does not go on, even
when the switch is
pressed.
The default settings in the electric drive
system have probably been configured
incorrectly.
1 Take pedelec out of service immediately.
2 Contact specialist dealer.
The light is defective.
Table 81: Lighting error solution
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