13. Troubleshooting
Problem: The screen contains after-images left from the last-viewed page or photo.
Solution: Reading many pages continuously at one time may cause such permanent image
retention. To remove after-images, press the Refresh button to reload the current page. To
avoid such effect from happening, do not leave a still picture or page displayed for an
extended period of time.
Problem: The device does not respond to any operations.
Solution:
• An internal error may occur. Use a pointed object, such as a pin, to push against the
Reset button to reset your device.
• The battery is depleted. Charge the device first.
Problem: Your computer does not detect your device when connected.
Solution:
• Check if the micro USB cable is connected firmly onto both the device and your
computer in the correct way.
•
Remove the micro USB cable, and then reconnect the device onto your computer using
the micro USB cable.
Problem: Your image or audio files are not sorted by file name or by time.
Solution: Your image or audio files will automatically be sorted by folder first, and then you can
select to sort the files by file name or by the file’s last modified/download time. In other
words, your image or audio files are listed according to the following sorting order: folder>
filename, or folder> time.
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