M611 Label Printer User Manual 42
5 Troubleshooting
The following sections provide information to help troubleshoot issues with the printer.
• The
“Troubleshooting Scenarios”
section below contains a list of possible issues you may
encounter with information about the cause and solutions.
•
“Error Messages” on page 43
provides a list of error messages with cross references to related
information in this manual.
Troubleshooting Scenarios
If you encounter a problem while using the M611 Label Printer printer, see the following sections for
help troubleshooting the issue.
•
“Ribbon cartridge will not go into the bay” on page 42
•
“Cutter does not cut or cuts poorly” on page 43
•
“Printer does not turn on” on page 43
•
“Printer turns off by itself” on page 43
•
“Display does not respond” on page 43
Ribbon cartridge will not go into the bay
Problem: The ribbon cartridge will not go easily into the bay.
Solutions:
• Make sure the cartridge is oriented correctly.
• Check to see if there is slack in the ribbon between the rollers. If so, rotate the take-up spool
clockwise to remove the slack.
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